We request all payments via Paypal, both for your and our protection (please note we can only accept payment in USD).
We do ask that payment be made within 7 days of your purchase. We understand that sometimes things can crop up unexpectedly, but ask you to please let us know if there is likely to be a delay. If you do not wish to complete your purchase for whatever reason, please get in touch as soon as possible so we can cancel your order amicably.
GENERAL SHIPPING INFORMATION
We normally ship items within 1-2 days of receiving your cleared payment - if there is likely to be a delay for any reason (e.g. vacation, illness), we will always let you know.
All of our items are shipped in appropriate packaging to minimize the possibility of damage in transit. Polybags are shipped in padded bubble mailers, whilst sets are shipped in sturdy boxes. We re-use packing materials where possible to minimize our impact on the environment, but only re-use undamaged boxes that offer the right level of protection.
We have an honest and open shipping policy and do not make any money on shipping charges. If we accidentally over-estimate postage costs, we always refund the difference.
Insurance and/or signed for delivery can be requested for any order. For packages with a value over $75, we require insurance to be taken for the full value of the item.
DOMESTIC SHIPPING (WITHIN USA)
Most packages are shipped via USPS; parcels of heavier weight (2 lbs +) and/or higher value are usually shipped via UPS or FedEx, as these are generally more cost-effective. We use the cheapest option available that provides the appropriate level of service for your order. We can provide expedited shipping if you need an item quickly, and are happy to accommodate requests using specific carriers.
International shipping starts from $6.55 for a package weight of up to 2 oz. We generally use USPS for international shipping. Please note that you, the buyer, are responsible for any customs fees - we will not declare a false value on customs forms.
International shipping rates vary widely according to parcel weight, size and location. Please get in touch for an exact quote prior to placing an order.
Refunds and Exchanges
We want you to be happy with your purchase, and strive to describe our items accurately and honestly. We are, however, human and occasionally we do make mistakes! If you feel your item has been mis-described, PLEASE CONTACT US before leaving negative feedback or making any kind of Paypal claim. We will endeavor to resolve any issue as quickly as possible. Please note that we do not offer returns or refunds on unwanted items.
We pack our items as carefully as possible and use protective materials such as bubble wrap, air pillows and packing peanuts. We cannot be held responsible for damage to items in transit, but please let us know if there is a problem as we would like to help if we can.
If you believe your item has gone missing, please let us know so that we can check tracking information and, where applicable, raise an insurance claim if necessary. Please note that we cannot be held responsible for missing packages where insurance was not purchased.